PRODUCT WARRANTIES

To arrange a repair

Contact us for return instructions or download a Goods Return Form.

WHAT IS COVERED

“No Questions Asked” Lifetime Warranty:
Nomadic will repair or replace any returned frame or magnetic mounting system that fails to function for any reason – free of charge – for a lifetime of ownership by the original retail purchaser. Products Include: Instand® Classic, Instand® Plus, FabriMural™ and XPlus™ frames, and magnetic mounting systems.

Lifetime Warranty:
Nomadic will repair or replace, at its discretion, the following products that fail to function due to defective materials or workmanship for a lifetime of ownership by the original retail purchaser. Products Include: Platinum custom modular panels, BrightWall and DesignLine® extrusion systems, Envision and tension fabric structures.

Two Year Warranty:
Nomadic will repair or replace, at its discretion, the following products that fail to function due to defective materials or workmanship for a period of two years from date of purchase. Products Include: LitStand™ brochure displays, Counter tops, Shelves, all Lights, Shipping cases and Velcro® mounting systems.

90 Day Warranty:
Nomadic will repair or replace, at its discretion, the following products that fail to function due to defective materials or workmanship for a period of ninety days from date of purchase. Products Include: FabriColor/Graphic panels and endcaps, adjustable feet, case latches, castors, connectors and removable plastic parts.

WHAT IS NOT COVERED

Damage due to vandalism, theft, fire, natural disasters, or losses in shipment may be covered by your insurance and/or common carrier. Please check these resources prior to calling Nomadic.

Damage to laminated surfaces are not covered by any warranty.

Damage incurred to rollable graphic panels due to mishandling, folding, creasing, rolling too tightly, packing or shipping, piercing and outdoor use/exposure to extreme temperatures are not covered by this warranty.

Damage incurred by printed fabrics due to mishandling, abrasion or tearing, repacking errors, outdoor use or damage incurred during shipment are not covered by this warranty.

Consequential Expenses:
Economic losses, including personal time and inconvenience, are not covered.

Chargeable Repairs:
Items not covered by warranty may be repaired at a reasonable cost that is agreed to in advance between you and Nomadic.

Shipping Costs:
Nomadic will pay return surface, standard one way shipping charges for products covered by Nomadic’s “NQA” Lifetime Warranty. You may request and prepay the added cost of expedited transport.